IronCore Labs as the Controller of Personal Data
Under Privacy Shield, residents of the EU and Switzerland have the right to access, correct, limit the disclosure of, or delete their personal data that IronCore Labs holds. Below are descriptions of the types of data for which IronCore Labs is classified as the “Controller”, along with choices and means for affecting personal data.
When potential customers request that we send them information, they provide their contact details (such as email address), for the express purpose of receiving our emails and other kinds of communications such as social media. We promptly stop sending emails when we receive an unsubscribe request. In order to make sure that we don’t accidentally send information to those who have unsubscribed, we store unsubscribed email addresses separately. Customers with questions or requests may contact us at privacy
Direct customers give us contact names, company address, billing information, and other relevant personal information that is required for us to provide services to our customers. Our direct customer information is maintained indefinitely, even after a customer is no longer doing business with IronCore Labs, unless we receive a request to correct or delete it at privacy
Our direct customers may also, at their discretion, contact us for customer or technical support. In order to provide our direct customers with excellent and ongoing support, we keep records of the queries and our responses indefinitely until we receive a request at privacy
to delete those conversations. Some of this data may be stored on third party platforms.
Our website automatically logs activities, including IP addresses of visitors, for the past 30 days or less. All website logs older than 30 days are purged daily. We keep these logs for 30 days in order to detect, prevent, and investigate bugs, security incidents, or other problems with our products and services.
We collect analytics information on how people use our website in order to better understand our customers. To do that, we use a very few third party services with which we share some marketing data, including Google Analytics and Hubspot.
If IronCore Labs receives any personal information under Privacy Shield and then transfers that personal information to a third party acting on our behalf, we are still liable under Privacy Shield Principles if the third party processes the personal information in a way that is inconsistent with the Principles, unless we can show that we are not responsible for the event that caused the damage.
IronCore Labs does not disclose personal data to third parties for any reason that is materially different than the purpose for which it was originally collected.
Queries about third parties which collect analytics information on behalf of IronCore Labs may be sent to: privacy