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IronCore Trust Center

Trust is the foundation of IronCore. In many ways, the product we sell is about bringing trust to our customers’ applications. As a business, earning and keeping your trust is our highest priority, but we don’t expect you to make a leap of faith. We encourage you to verify that what we say is true and to drill in on our core principles.

Principles of Trust

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Transparency

Trust starts with transparency. We will be transparent about what we do, why we do it, and how, whenever we can. We’ll be transparent about what information we have, how we protect it, and why we have it. We’ll be transparent about the assumptions underlying our security models and the models that we use. And we’ll be as transparent as possible about government requests.

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Security

Security is important and complex, that’s why we sweat the details. We approach everything from a security-first perspective knowing that that’s why our customers trust us and that’s why they need us. We work security into our development processes, internal procedures, physical infrastructure, and monitoring, and we use third-parties wherever possible to validate and verify that we’re getting things right.

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Privacy

We are deeply committed to the privacy of our customers and their data (and their customers’ data).  We believe in the principles of notice, choice, accountability, minimization, and the right to erasure. We collect what we need, minimize what we collect, and keep data only as long as we need to. Much of the data we have, we cannot read or use in any way. Our approach carries from our website to our customers to the data that we protect.

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Reliability

Our services are built on best-in-class technologies, and we’re relentless when it comes to hunting down possible points of failure. We focus on quality, performance, high availability, integrity, backup and redundancy. We’re constantly improving performance and monitoring our systems for responsiveness. We use an immutable, containerized infrastructure that can be quickly upgraded and rolled back in case of a problem. And we have SLAs to cover your peace of mind, too.